Customer Services

CONTRACTOR CUSTOMER SERVICES TO AID YOUR SUCCESS

Home Improvement Helpers’ success is based on the success of our affiliate contractors and we strive to provide them excellent customer services. Whether you are a first time visitor to our website wanting to learn more about how we can help grow your contracting business, or an experienced contractor who has been with us for a long time, we encourage you to take the time to review the information available here.


CUSTOMER SERVICES – LEAD DEMAND CHANGES

We understand that our affiliate contractors home improvement lead demands will change over time. This may be due to expanding service areas, new service types or simply increasing customers.

Unless you advise us to update your contractor profile, we are not able to anticipate offering you additional or different service types home improvement leads. So the simple message is “let us know so we can help you grow”.


CUSTOMER SERVICES – LEAD RETURN POLICY

Our home improvement lead return policy is fair and easy. We offer our residential contractor affiliates credit for invalid leads with a full seven (7) calendar days to return a lead.


TEXT MESSAGE ALERTS

Home Improvement Helpers understands that our affiliate contractors are often on-site and away from their office. We advise you of new exclusive, telephone verified home improvement leads via Email and optionally via SMS text messages alerts.

Since these home improvement leads are exclusive and time-critical, we encourage our affiliate contractors to include in their profile a mobile telephone authorized to receive SMS text message alerts.

Text message alerts is a free service, however your mobile carrier may charge you for those messages depending upon mobile service plan.


WE WOULD LOVE TO HEAR FROM YOU

If there are other customer services that we can provide to help you grow your business, please let us know. You can call us at: 919-864-2581 or submit the form below.